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Webinar: Conversational AI and REAL Contact Center Deployments

17 October 2019

Conversational AI is on many people's mind these days. It has the power to change the way people communicate with computers, adding a low-stress, dialog-based interface that is being used more and more for a variety of tasks...

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Come to visit us at the "It's all CRM & Contact Center"

2 October 2019

Interactive Media will be present at the "It's all CRM & Contact Center" next October 15th 2019 in Milan (Italy)...

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Interactive Media at the Super Bot Experience

9 August 2019

On August 7th and 8th, Interactive Media participated to the Super Bots Experience, the leading chatbots and artificial intelligence conference in Brazil...

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Giving chatbots the gift of voice

27 March 2019

Chatbots are proliferating like rabbits. Personally I lost count, but according to Gartner, at the moment of writing between 1500 and 2000 companies worldwide have in the past couple of years developed a chatbot platform...

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The bots are coming! Run!

30 August 2017

Yes, but should we run from them, or towards them? I am talking about conversational bots of course, the ones that, among other applications, are promising to change Customer Service As We Know It...

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Using Natural Language in your Contact Center

31 July 2017

"Press 1 to access your balance, 2 to place an order, 3 to report a lost card, 4 to ..." How many times have we had to listen to a long list of options, waiting for our need to be mentioned, wondering if that would ever happen...

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