Chatbots are revolutionizing the way self-service is delivered – for textual channels. A well-designed chatbot backed by conversational AI can help customers with support, sales and marketing questions reducing the interactions that reach live agents and saving time and money when customers contact you on the web, over social networks or via text messages.
But, what about people calling into your support line? The telephone channel still accounts for more than half of all customer service interactions. This is why Interactive Media offers PhoneMyBot. Give your chatbot the gift of voice and reach all interactions no matter the channel adding our full telephony, speech and contact center integration solution.
PhoneMyBot is a completely cloud-based, pay-as-you-go solution that makes it exceedingly easy to integrate chatbots with the telephone network. Go to www.phonemybot.com to sign up for a free trial.