Giving chatbots the gift of voice

27 March 2019

Chatbots are proliferating like rabbits. Personally I lost count, but according to Gartner, at the moment of writing between 1500 and 2000 companies worldwide have in the past couple of years developed a chatbot platform...

Read more

Using Natural Language in your Contact Center

31 July 2017

"Press 1 to access your balance, 2 to place an order, 3 to report a lost card, 4 to ..." How many times have we had to listen to a long list of options, waiting for our need to be mentioned, wondering if that would ever happen...

Read more

The bots are coming! Run!

30 August 2017

Yes, but should we run from them, or towards them? I am talking about conversational bots of course, the ones that, among other applications, are promising to change Customer Service As We Know It...

Read more