Interactive Media joins NICE event in Orlando (FL)
IM USA operations staff will be present at NICE Interactions in the Cloud.
From the blog
IM.MIND Workshop in Milan
A free workshop organized by Interactive Media, in collaboration with CMI Magazine
March 20th 2018 - Milan, Italy
Using Natural Language in your Contact Center
"Press 1 to access your balance, 2 to place an order, 3 to report a lost card, 4 to ..." How many times have we had to listen to a long list of options...
Introduction to IM.MIND
IM.MIND is a framework for end-to-end development, integration, testing, deployment, monitoring and reporting of any automatic conversational service. The typical IM.MIND application is a Virtual Agent operating in an omnichannel customer service.
Virtual Agents collaborate with human agents to serve the customer by
- Greeting callers and identifying their needs
- Collecting additional data through questions and database dips (examples: addresses, phone numbers, account numbers – with proven better accuracy compared to human agents)
- Reading notices, collecting acknowledgements
- Steering the call to the most appropriate queue (which could be an automated service)
- The result is a jump in efficiency and happier human agents, as they receive challenging and well-documented cases – and don’t have to work on the most boring tasks
Learn more about the IM.MIND framework or get in touch to know more.
Get in touch
Our team of experts will be happy to answer your questions about the IM.MIND Framework and the conversational interactive services you can buid on it.
Learn why our customers are so happy about IM.MIND and the quick return of investement.
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