Engage your customers
Interactive Media Virtual Agents provide a great customer experience with pleasant conversations, calling users by their name and using their interactions history to make it easier and quicker to get what they need. Our Virtual Agents support multi-turn conversations, letting users speak with their own voice – and still understanding them well, no matter how the conversation unfolds.
Our Virtual Agents service most of the calls, reducing OPEX, while improving customer experience on all channels. They transform voice into a premier digital channel, transcribing conversations and collecting actionable intelligence. So, they save our customers a bundle.
Virtual Agents make for a better experience for human agents too, freeing them from boring and repetitive tasks, capturing context information and avoiding tedious data entry and errors. When an interaction comes to them, it’s ready for a little – or a lot – of human creativity.