From the blog

IM.MIND Workshop in Milan

A free workshop organized by Interactive Media, in collaboration with CMI Magazine

March 20th 2018 - Milan, Italy

Introduction to IM.MIND

IM.MIND is a framework for end-to-end development, integration, testing, deployment, monitoring and reporting of any automatic conversational service. The typical IM.MIND application is a Virtual Agent operating in an omnichannel customer service.

Virtual Agents collaborate with human agents to serve the customer by

  • Greeting callers and identifying their needs
  • Collecting additional data through questions and database dips (examples: addresses, phone numbers, account numbers – with proven better accuracy compared to human agents)
  • Reading notices, collecting acknowledgements
  • Steering the call to the most appropriate queue (which could be an automated service)
  • The result is a jump in efficiency and happier human agents, as they receive challenging and well-documented cases – and don’t have to work on the most boring tasks

Learn more about the IM.MIND framework or get in touch to know more.

Get in touch

Our team of experts will be happy to answer your questions about the IM.MIND Framework and the conversational interactive services you can buid on it.

Learn why our customers are so happy about IM.MIND and the quick return of investement.