Interactive Media develops Interactive Virtual Assistants for web and mobile applications; the 5th genaration avatar technology is provided by
Indisys.
The avatar is integrated with IM Natural Language Understanding Technology for voice and text. Open, free flow dialogues between people and self service systems implement quick, natural communication based on the
How May I Help approach rather than on a boring sequence of questions and answers; this applies to both phone and web applications.
Moreover, the IM Meltemi SDP
® platform allows multimodal interaction permitting to the user, for example on the web, to interact with the avatar using speech and chat during the same session at his will.
Indisys partners with Interactive Media in Italy.The two companies signed in 2011 an exclusive agreement for the deployment of speech analytics and virtual assistants solutions in Italy. The collaboration regards also the implementation of semantic engines integrated with IM software and is being developed in other countries like Brasil and Argentina.