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Natural Language Processing
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Our Natural Language Solutions Group, which is part of the IM Professional Services team, delivers outstanding multimedia, multimodal self services based on Natural Language Processing (NLU).
To achieve efficient voice and web interaction, we realized IM.MIND NLP, a skillful design process including sophisticated implementation tools for Natural Language Processing. IM.MIND actually includes a design and development methodology paired with a natural language framework; the integration with IM.Meltemi® allows the implementation of voice portals, IVVR, web solutions.
Our comprehensive delivery process ensures that Natural Language Understanding is successfully implemented to meet our Clients' business needs. The development and deployment rely on software tools, designed by IM R&D teams, to generate an optimized code on a robust communication platform.
Natural Language Understanding allows our Clients to deliver intelligent, free flow dialogue, self-service applications to their Customers cutting the cost of human interactions.
NLU applications have the ability to understand questions and effectively provide appropriate answers as if it was an actual human agent. NLU works on voice and text, hence phone and web.
A voice application using NLU welcomes the call with a “How May I Help”-style prompt and callers can speak with their own words and pace to find the information they need.
While traditional IVR speech applications use keyword detection, NLU analyzes the entire speech in order to provide the caller with the appropriate action. Our NLU speech applications allow the computer to understand the caller: customers no longer need to "learn" the IVR "specific rules".
IM.MIND and its basic applications are being designed and developed by IM Service Lab, our daughter company specializing in language technologies for voice and web Solutions.
For sales information, please contact us.
dialogo libero flusso, |
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