|
Interactive Services Delivery Platform
|
|
IM.Meltemi® is a Service Delivery Platform that consolidates and innovates traditional communication services solutions by seamlessly delivering :
- multimodal services (e.g. voice to command the system, video to get information);
- multichannel services (including voice, video, fax, email, SMS, MMS).
Aimed at being the basic toolkit to build communications solutions and interactive applications, Meltemi is implemented using hw/sw standard platforms suitable for enterprise and carrier-grade installations. It’s a multi-node, multi-site platform for applications using different media and different devices (wired and mobile phone, PC, media phone), even simultaneously.
Meltemi features a powerful graphical development tool (IM.SCE, Service Creation Environment) and also runs VoiceXML and CCXML developed services.
Through the combination of several modules geared to specific functions, IM.Meltemi® SDP builds integrated customer care solutions for proactive, automated, and assisted services.
Features
IM.Meltemi® is a multi-service and multi-channel platform with integrated interface components towards communication networks and computer systems, directly available within the IM.SCE. Supporting fixed and mobile network technologies, IM.Meltemi® is compliant with new network architectures like IMS and NGN.
Our platform allows the creation of sophisticated but flexible solutions. Its modular and scalable architecture integrates the necessary components for different applications (e.g. Media Gateway, Value Added Services, Recording).
|
|
Call Control and Signaling Subsystem SS#7, ISDN, CAS, SIP, H.323, H.324M call controls management. Implementation of Intelligent Network protocols such as TCAP, ASE RI, Core INAP. Media Gateway Subsystem Coding/decoding TDM to IP using audio codec G.711, G723.1, G.728, G.729, AMR and video format H.263, H.261, H.264, MPEG4; support for FAX, SMS and MMS messaging. Service Logic Processors Subsystem Runs application logic developed by different tools using specific runtime processors:
- VME - Meltemi Virtual Machine Environment;
- VXML – Voice XML
- VIS HTML - Video Interactive Services;
- CCXML – Call Control XML.
Media Processor Subsystem Signal Detection and Signal Generation, Audio Conference and Mixing Audio, Video Conference, Mixing Video (Picture In Picture, Text Overlay, Mosaic), Audio and Video Transcoding. Media Server SubsystemMedia Player/Recorder for audio and video messages (Audio formats supported: AAC, MP3, G723.1, G711, G.729, AMR, TBA; Video formats supported: MPEG4, MPEG2, H.263, H.264). Access to external streaming servers via RTSP. Play/record 3GP, AVI, MOV, DIVX, TBA files. Operation & Management Subsystem Management of Meltemi platform components and subsystems; service provisioning and deployment. Service Creation Tool (SCE) Graphical tool for service development, including the capability to integrate user defined SIB. Application Server Subsystem Infrastructure and functionalities to develop, execute, support applications and server components in a distributed environment. Samples are: • SS#7 FT Signalling Server • SIP HA Application Server Data Integration Subsystem A comprehensive collection of modules and components to access data and interoperate with applications running on external database and host servers (legacy systems). Speech Technology Server Implementation of TTS and ASR multilingual support:
- Multilingual TTS (compliant to SSML 1.0 standard)¹;
- Multilingual ASR (compliant to SRGS e SISR standard)¹;
- Multilingual Speaker Verification¹.
¹ Supported languages: Italian, US and UK English, Castilian, Catalan, Dutch, French, German, Greek, Polish, Portuguese, Swedish, American Spanish, Argentinean, Brazilian, Chilean and Mexican.
IM.Meltemi Service Creation Environment (IM.SCE) is a development environment providing basic functions and transition rules to build interactive services for voice and video applications running on mobile and wired telephones. A voice/video interaction is made up of several simple steps, named Service Independent Building Block (SIB). A SIB may be, for example, a message play, a question and the wait for the related answer, a message play and the sending of a fax, SMS or MMS, etc. Each SIB features a sequence of steps (actions), the possibility to assign values to parameters, connectivity to other SIB depending on the resulting events according to the defined transition rules. Building an interactive service with IM.SCE means to:
- create the list of SIB, starting from the basic ones, to include all the steps required by the specific application;
- specialize each SIB with its values, for example the messages to be played, the telephone number to transfer the call, etc.;
- define the transition rules from one SIB to another.
The service created by IM.SCE runs on IM.Meltemi platform, also as VXML for the application logic and CCXML for call control. |
|
|
|
