INTERACTIVE VIRTUAL ASSISTANT (IM.IVA)

An Interactive Virtual Assistant (IM.IVA®) is a conversational, computer-generated character (chatbot) that simulates a conversation to deliver voice- or text-based information to a user via the Web, a kiosk or a mobile interface.  IM.IVA® incorporates natural-language processing (NLP), dialogue control, domain knowledge and a visual appearance, such as 3D animation that changes according to the content of the dialogue.

IM.IVA® may use 5th generation avatars and allows to implement multimodal web self-service, featuring Voice/Chat Natural Language Interaction, and automates complex and repetitive customer service enquiries and transactions.

AVATAR TECHNOLOGY

The Interactive Virtual Assistant (IVA) is a conversational, computer-generated character that simulates a conversation to deliver voice- or text-based information to a user via the Web, a kiosk or a mobile interface. An IVA incorporates natural-language processing (NLP), dialogue control, and domain knowledge.

An avatar is used to give IVA a visual appearance, such as a 3D animation that changes according to the content of the dialogue.

Businesses want to use IVA to meet customers demand for efficient interactions on web and mobile devices. Customer Care can increase effectiveness and add value to every customer interaction while curtailing cost of operations.

Interactive Virtual assistants provide an excellent first point of contact for customer service. Combined with options that will enable the escalation of an inquiry to an assisted service, enhances the effectiveness of the automated service.

Interactive Media has chosen an avatar technology to implement its IVA solutions for Multimodal web self-service, Voice/Chat Natural Language Interactivity, and automation of complex and repetitive customer service enquiries and transactions.

BENEFITS

IM.IVA® implements interactive voice/text chats on a website using an avatar with Natural Language Understanding (NLU) capability to improve sales and customer satisfaction.

Human-like interactions improve user experience avoiding web surfing frustration raising from clicking here and there on pages filled with a lot of information.

HIGHLIGHTS

IM Interactive Virtual Assistant features:

  • multimodal web self-service;
  • voice/chat Natural Language Interactivity;
  • automation of complex and repetitive customer service enquiries and transactions.