Access Customer Service from a mobile device jumping right into the heart of the contact center, just cliking on a link and using a friendly interface, voice or text or touch, based on natural language understanding (NLU).
The multimodal interface streamlines the use of an IVR application enabling the possibility to interact by voice or fingers - typing text or touching buttons on the device screen. IM.MIVR may be an addition to the existing IVR or the enabler of new feature-rich self service solutions.
IM.MIVR integrates with the IM's unique MIND framework to allow the implementation of Natural Language Interactivity.
When you are connected to the IVR through our MIVR, your call is managed within the ACD queue and all the common operational features of the contact center are available, including transfer to operator, chat, recording, etc.