An overview of IM Virtual Assistants solutions

13 aprile 2017

IM Virtual Conversational Assistant help businesses to streamline contact center operations saving agent time and cutting contact duration.

Answering the demand for easy, personal automated services in the consumer-empowered economy means allowing people to easily access their information and execute their transactions from any device on any communication channel.

IM...

AISV 2017 Conference

24 gennaio 2017

Following the sponsorship of CLiC in Naples, December 2016, IM will be present in Pisa for AISV 2017 conference, an event devoted to voice linguistic technologies. We will have the opportunity to debate with linguists and researchers about crafting voice interfaces for human to virtual agent interactions.

CMMC

20 gennaio 2017

Also in 2017, Interactive Media will partecipate to CMMC activities, improving spread and knowledge on customer care automation based on Virtual Conversational Assistants for Call Steering and Automated Services Solutions.

Quick introduction to Interactive Media Products & Solutions

12 dicembre 2016

A short video clip describing Interactive Media Products and Solutions as of December 2016

OUR VIRTUAL CONVERSATIONAL AGENTS @ WORK

6 dicembre 2016

Whether on the phone or on the web, IM's Virtual Agents are answering to needs and questions from our Clients' Customers.

Natural Language Understanding applications are developed and run on our IM.MIND multimodal platform.

Currently, december 2016, we manage 120,000+ contacts/day on telephone channels with a correct understanding rate of 92%+, in four languages and three...

IM GETS VoiceXML CERTIFICATION

2 dicembre 2016

Interactive Media is proud to annouce that IM Media Server, the VoiceXML platform used for its Conversational and Multimodal IVR Solutions, successfully passed conformance testing of VoiceXML Forum Platform Certification Program for VoiceXML 2.1, getting the award of a VoiceXML Forum Certified Platform. As of today, IM is the only European company to have this certification award for...

INTERACTIVE MEDIA SPONSOR OF CLiC 2016 CONFERENCE

28 novembre 2016

The conference CLiC-it, Naples 5-6 december 2016 Federico II University, aims to establish a reference forum for research on Computational Linguistics of the Italian community. CLiC-it covers all aspects of automatic language understanding, both written and spoken, and targets state-of-art theoretical results, experimental methodologies, technologies, as well as application perspectives,...

VANGUARD CONFERENCE - Milan, April 19, 2016

18 aprile 2016

During the Vanguard Conference on Multichannel and Customer Experience, Paolo Turriziani will speak on Natural Language Understanding topic, how a Virtual Conversational Agent with human-like interactyion will improve Customer Experience. Some examples and results from Interactive Media projects will be shown.

CMI - Customer Management Insights - Milan March 15, 2016

10 marzo 2016

During the workshop, Interactive Media will speeak about language understanding, how a peson understands a voice or text message from a computer and vice versa. A Virtual Agent must be clever enough to understand and being understood.

AISV 2016 CONFERENCE - Salerno January 27-28, 2016

25 gennaio 2016

Interactyive Media, sponsor of 2016 AISV conference, will present a speech on interactive customer services based on Natural Language Processing.

MULTICHANNEL CUSTOMER CARE

28 luglio 2015

Interactive Media will sponsor the event organized by Soiel in Rome, October 14th 2015, a showcase of best practices to support sales and customer care to improve business efficiency and customer experience.

NATURAL LANGUAGE PROCESSING

17 luglio 2015

The workshop will be held on sptember 14th hosted by Vittoriale degli Italiani, the monumental citadel built in Gardone Riviera (Bs) on the shores of LakeGarda by the poet Gabriele d'Annunzio with architect Giancarlo Maroni.

The workshop will focus on the use of linguistic technologies applied to research and study of cultural heritage documents, visiting sites of...

VANGUARD-SOIEL EVENT MAY 2015

5 marzo 2015

Interactive Media is proud sponsor of the event on multichannel solutions for sales and customer care managed by Soiel for Vanguard. The event will be held on May 26th, 2015 in Milan. Further information to follow.

ASL BERGAMO - CONTINUITÀ ASSISTENZIALE

11 febbraio 2015

Un assistente virtuale IM.MIND per lo 0353535

Il 10 febbraio 2015 la ASL di Bergamo ha presentato il servizio 0353535, Numero Unico per la Continuità Assistenziale, che assicura la continuità dell’assistenza medica di base per situazioni che rivestono carattere di urgenza in ore notturne,...

GARTNER COOL VENDOR 2013

13 maggio 2013

In Gartner's research "Cool Vendors in Business Process Services, 2013", Interactive Media is named as innovative emerging player that helps to frame the future landscape of Customer Service Automation. Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest...