ASSISTENTE VIRTUALE INTERATTIVO (IT) - IM.IVA

AUTOMATED ATTENDANT (EN) - IM.ALICE

AUTOMAZIONE DEL CUSTOMER SERVICE (IT)

COMPRENSIONE LINGUAGGIO NATURALE (IT/EN) - NLU

Natural Language Understanding

CONVERSATIONAL/MULTIMODAL IVR (EN)

Enhanced Customer Experience that starts from Natural Language Understanding with Conversational IVR, seamlessly becoming Multimodal IVR with a smartphone.

CUSTOMER SELF-SERVICE (IT)

CUSTOMER SERVICE AUTOMATION (EN)

EXECUTIVE SUMMARY (EN)

FRAMEWORK APPLICAZIONI MULTIMODALI (IT) - IM.MIND

FRAMEWORK FOR MULTIMODAL SERVICES (EN) - IM.MIND

IMS SUBSYSTEMS (EN)

Application Server, Media Resource Function, Media Gateway

INTERACTION RECORDING (EN) - IM.MIR

INTERACTIVE MEDIA EXECUTIVE SUMMARY (EN)

INTERACTIVE MEDIA EXECUTIVE SUMMARY (IT)

NETWORK IVR (EN) - IM.NIVR

Service Node

OUTBOUND NOTIFICATION (EN) - IM.NOS

SERVICE DELIVERY PLATFORM (IT) - IM.MELTEMI

Document in Italian and Spanish.

SERVICE DELIVERY PLATFORM (EN) - IM.MELTEMI

Document in English and Spanish.

SERVIZI INTERATTIVI E LINGUAGGIO NATURALE (IT)