IM sponsor of Interspeech 2011 (12thAnnual Conference of the International Speech Communication Association), event held in Florence, Palazzo dei Congressi, from 28 to 31 August 2011.

The event was the showcase of IM newly developed interactive services based on natural language understanding:

• Internet self-service: a fifth generation avatar interacts on the web via speech and chat, simultaneously;
• Telephone self-service:  the user speaks to the automated call center agents using a natural dialogue.

Main topics presented during the Conference: speaker verification, emotional analisys, dialogue management. Interactive Media R&D team is active on these issues, confirming the Company attitude to be on the leading edge of natural language and speech technologies as demonstrated by the recent implementations for Government Agencies.