TELCO & NETWORK PROVIDERS

IM software platforms help carriers and network providers to deliver enhanced interactive services granting OPEX and CAPEX savings. The development tools allow implementation of multichannel, multimodal interactive services and are currently used by several organizations (system integrators, IT departments). IM systems implement innovative Voice Self-service solutions managing high traffic volumes and mission critical applications.

Implementation and management using IM's administration and reporting tools are centralized, streamlining the maintenance and upgrade of service applications.

CUSTOMER CARE

Telecom Italia
IPCC IMS-compliant using IM.MS (MRF)
5000 ports managing 500k calls/day
integrated with several other IMS modules
supporting 187/191 Customer Care

NETWORK IVR

Telecom ItaliaBT largeWind
Service Node (NIVR), VAS wireline network
30000 ports, 1B calls/year:
  • Mass calling services (Televoting, Charity)
  • Premium services (89x)
  • Pre-routing for Call Centers (Poste, CartaSI) 
Service Node
700 ports
voice/fax services 
Service Node
1000 ports
voice/fax services

MOBILE SERVICES

Telecom personalTelecom ItaliaTBR
3G Call Completion
and Video Portal    
Mobile Network QualityMobile Network Quality