Enterprise
Our Enterprise Group is dedicated to developing feature-rich interactive applications based on NLU Natural Language Understanding and speech technologies to provide high performance systems to local authorities, government administrations and other public service organizations facing complex service challenges. The innovative “How May I Help You” approach changes the way people interact with machines. Our interactive applications understand people's words , flipping the traditional IVR/Web systems paradigm that requires people to learn how systems work. We supply voice/video portals, service automation based on Virtual Agents, interaction recorders, speech analytics; all these solutions can be easly integrated in any Contact Center infrastructure. Our Clients include universities, pension and social security organizations, postal authorities, local administrations, public safety and public transportation agencies.
Telecom
Our Engineering Group delivers network and infrastructure Solutions to carriers and service providers, whether wireless, wireline, cable or satellite operators. Our Clients rely on IM to develop effective, powerful but flexible systems. They trust our capability to anticipate market needs and to develop innovative applications. This allows us to establish long term relationships with Clients. Main projects include deployments of IMS subsystems such as Media Resource Function, Application Server, and Media Gateway, IP Contact Center integration, Call Completion and Network IVR (Service Node) Solutions. |
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