CONTACT CENTER - BPO

Interactive Media designs Solutions that allow our Clients to deliver enhanced interactive services for their customers implementing automation in Contact Centers. The main achievements granted by automation for phone and web self-service by Natural Language Interactivity for voice and text are improved customer satisfaction, higher acceptance of automated services, better use of human resources and overall customer service cost savings.

CUSTOMER SERVICE AUTOMATION - VOICE SELF-SERVICE

Telecom ItaliaINPS soloTeleperformancemobilità 060609

Customer Care Call Center

for consumers and business customers    

Automated services
for certificates and payments

Incoming call distribution to multiple call centers
Fidelity cards data
registration (ENI)
Automated cab locator for Roma  Capitale