Interactive Media is the leader in Conversational Virtual Agent solutions, providing interactive omnichannel services for a superior customer experience.
Interactive Media has been active in the CX market since 1996, starting offering Natural Language Processing in 2010. We have had the time to learn about what it really takes to deliver an effective conversational experience. Numerous happy customers can tell the tale.
Interactive Media has over time developed outstanding Natural Language expertise in its research lab in Trento, Italy, in collaboration with the University of Trento.
IM. MIND® is Interactive Media’s framework for the development and life-cycle support of a new generation of Virtual Agents, able to conduct a natural conversation with customers, fully integrated with the enterprise contact center and smart in their interaction with the customers via phone, web, chat, SMS or any combination of these channels.